Support Center

How do I add my first medication?

Multiple ways to add medications:

• Tap the + button on the Today or Medications tab
• Scan a medication barcode using the camera
• Enter details manually with dosage, schedule, and instructions

You can also add a photo, set pill counts for refill reminders, and add special instructions.

How do I set up reminders?

Reminders are automatically created when you add a medication with a schedule. Make sure notifications are enabled in your device Settings > PillPal > Notifications. You can also enable time-sensitive notifications for critical medications.

Can I use PillPal without creating an account?

Yes! PillPal doesn't require any account. Your data is stored locally on your device. Optionally enable iCloud sync to keep data across your devices.

How do I scan a medication barcode?

When adding a medication, tap "Scan Barcode" and point your camera at the medication's barcode. Our database recognizes thousands of common medications and will auto-fill the medication name and common dosages.

How does drug interaction checking work?

PillPal automatically checks for interactions whenever you add a new medication. Our database covers 500+ common drug interactions. You'll see a warning banner if any interactions are detected.

What should I do if I see an interaction warning?

Interaction warnings are informational. Consult your doctor or pharmacist before making any changes to your medications. The app shows the severity level and provides details about the interaction.

Is the drug interaction database complete?

Our database covers the most common interactions but is not exhaustive. Always verify with your healthcare provider and pharmacist. PillPal is a reminder tool, not a replacement for medical advice.

How do I share my medication schedule with a caregiver?

Go to Settings > Caregiver Sharing > Add Caregiver. Enter their email or phone number and they'll receive an invitation. Once accepted, they can view your medication schedule and receive missed dose alerts.

What can caregivers see?

Caregivers can see:

• Your medication list and schedules
• Dose status (taken, skipped, missed)
• Adherence statistics

They cannot modify your medications or settings.

How do I remove a caregiver?

Go to Settings > Caregiver Sharing, swipe left on the caregiver's name, and tap Remove. They will immediately lose access to your medication data.

What are achievements?

Achievements are badges you earn for consistent medication taking. There are 19 achievements across 6 categories including streak milestones, perfect weeks, and special accomplishments. View them in the History tab.

How do streaks work?

Your streak counts consecutive days with 100% adherence. Take all scheduled medications on time to build your streak. Missing or skipping a dose resets your streak to zero.

Can I disable achievement notifications?

Yes! Go to Settings > Notifications > Achievement Alerts to toggle them off. Your achievements are still earned and saved.

How do I log a side effect?

Tap the + button and select "Log Side Effect" or go to a medication's detail page and tap "Side Effects". Select symptoms, rate severity, and add notes. The app will help identify patterns over time.

Can I share side effect reports with my doctor?

Yes! Export a PDF report from Settings > Export Data > Side Effect Report. This includes all logged symptoms with dates, severity, and correlations with specific medications.

What is the Emergency Medical Card?

The Emergency Medical Card is a summary of your medications, allergies, and emergency contacts. First responders can access this information in an emergency.

How do I create an Emergency Card?

Go to Settings > Emergency Card > Generate. Fill in your emergency contacts and any allergies. You can print it, save as PDF, or add to Apple Wallet.

How do I track my medication supply?

When adding or editing a medication, enter the current pill count and pills per dose. PillPal calculates when you'll run out and sends refill reminders before you're empty.

How do I find nearby pharmacies?

Go to Refills tab and tap "Find Pharmacy". PillPal shows nearby pharmacies on a map using your location. Tap a pharmacy to save it, call them, or get directions.

Can I store my prescription numbers?

Yes! In each medication's detail page, tap "Prescription Info" to store your Rx number, pharmacy, and prescribing doctor.

Why am I not receiving notifications?

Check the following:

• Open Settings > PillPal > Notifications and ensure they're enabled
• Check your Focus mode settings - PillPal can be configured as an allowed app
• In PillPal Settings, verify "Enable Reminders" is on
• Check that your medication has an active schedule
• For critical medications, enable time-sensitive notifications

Can I snooze a reminder?

Yes! When you receive a notification, tap "Snooze" to be reminded again in 10 minutes (customizable in Settings). You can also snooze from the Apple Watch, Dynamic Island, or widgets.

What are Focus Filters?

Focus Filters let you customize which medications show reminders in different Focus modes (Work, Sleep, etc.). Go to Settings > Focus > Choose Focus > PillPal to configure.

How do Live Activities work?

Live Activities show your next dose on the Lock Screen and Dynamic Island. They appear when a dose is due soon and dismiss when you take it. Enable in Settings > Live Activities.

How do I add PillPal widgets?

Long-press on your Home Screen > tap + > search for PillPal > choose a widget size and tap Add Widget. Works on Home Screen, Lock Screen, and StandBy mode.

Can I mark doses as taken from widgets?

Yes! On iOS 17+, our interactive widgets let you tap to mark doses as taken directly from your Home Screen or Lock Screen.

How do I add PillPal to Control Center?

On iOS 18+, open Control Center, tap Edit, and add PillPal controls. You can add Quick Log, Adherence Status, or Snooze All controls.

How do I get PillPal on my Apple Watch?

With PillPal Premium, the watch app installs automatically. Check your Watch app on iPhone > My Watch > PillPal and ensure "Show App on Apple Watch" is enabled.

Can I log doses from my Apple Watch?

Yes! Open PillPal on your watch to see today's doses. Tap on a dose to mark it as taken, skipped, or snoozed. You can also use the Digital Crown to browse medications.

How do I add watch complications?

Long-press your watch face > Tap Edit > Select a complication slot > Choose PillPal. We offer circular, rectangular, and corner complications.

Is PillPal available on Vision Pro?

Yes! PillPal has a native visionOS app with a beautiful spatial interface. Your medications sync via iCloud, so you can track doses from any device.

How does the Vision Pro app differ?

The visionOS app features floating medication cards, spatial layouts, hover effects, and ornament-based navigation designed specifically for Apple Vision Pro's spatial computing experience.

Can I track medications for family members?

Yes! With Premium, create profiles for each family member. Go to Settings > Profiles > Add Profile. Each profile has its own medications, reminders, and history.

How do I switch between profiles?

Tap the profile icon in the top corner of the Today view, or go to Settings > Profiles and select the profile you want to view.

How do I change the app theme?

Go to Settings > Appearance > Theme. Choose from 9 themes including System (auto), Light, Dark, Midnight, Ocean, Forest, Sunset, Lavender, and Coral.

Can I reduce animations?

Yes! PillPal respects your system's Reduce Motion setting. You can also toggle animations off in Settings > Accessibility.

How do I sync between devices?

Enable iCloud sync in PillPal Settings. Make sure you're signed into the same iCloud account on all devices and have enough iCloud storage.

Is my data backed up?

With iCloud sync enabled, your data is automatically backed up to iCloud. You can also manually export your data as CSV or PDF from Settings > Export Data.

How do I transfer data to a new phone?

If iCloud sync is enabled, simply install PillPal on your new device and sign in with the same iCloud account. Your data will sync automatically.

What's included in Premium?

Premium includes:

• Unlimited medications and profiles
• Drug interaction warnings
• Caregiver sharing
• Health insights with AI predictions
• Side effect tracking
• Emergency medical card
• Refill tracking with pharmacy finder
• Apple Watch app with complications
• All widgets and Live Activities
• Custom themes
• PDF & CSV export
• Priority support

How do I restore my purchase?

Go to Settings > Subscription > Restore Purchases. Make sure you're signed into the Apple ID used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to device Settings > your name > Subscriptions > PillPal > Cancel Subscription.

Is my health data secure?

Yes! Your data is stored locally on your device and encrypted. iCloud sync uses Apple's end-to-end encryption. We never see or collect your health data.

Does barcode scanning collect data?

No. Barcode scanning happens entirely on your device. We don't track which medications you scan or add.

How do I delete all my data?

Go to Settings > Clear All Data. This permanently deletes all medications, profiles, and history from your device. If iCloud sync is enabled, also delete from iCloud in device settings.

Does PillPal support VoiceOver?

Yes! PillPal is fully accessible with VoiceOver. All interactive elements have descriptive labels and the app supports full keyboard navigation.

Can I increase the text size?

PillPal supports Dynamic Type. Increase text size in iOS Settings > Accessibility > Display & Text Size > Larger Text.

Is there a high contrast mode?

Yes! Go to Settings > Appearance > Theme and select "High Contrast". PillPal also respects the system Increase Contrast setting.

The app is crashing. What should I do?

Try these steps:

• Force quit and reopen the app
• Restart your device
• Check for app updates in the App Store
• Update to the latest iOS version
• If issues persist, contact support@duttlabs.app

My data isn't syncing between devices.

Check the following:

• iCloud sync is enabled in PillPal Settings on all devices
• You're signed into the same iCloud account
• You have available iCloud storage
• iCloud Drive is enabled in iOS Settings
• Try toggling iCloud sync off and on

Widget shows old information.

Widgets update periodically to save battery. Try these steps:

• Remove and re-add the widget
• Open the PillPal app (this forces a widget refresh)
• Restart your device