Support Center

How do I add my first medication?

Tap the + button on the Today or Medications tab, then enter the medication. Name autocomplete helps you fill in details quickly, and you can set the dosage, schedule, and instructions.

You can also add a photo, set pill counts for refill reminders, and add special instructions.

How do I set up reminders?

Reminders are automatically created when you add a medication with a schedule. Make sure notifications are enabled in your device Settings > PillPal > Notifications. You can also enable time-sensitive notifications for critical medications.

Can I use PillPal without creating an account?

Yes! PillPal doesn't require any account. Your data is stored locally on your device. Optionally enable iCloud sync to keep data across your devices.

How does medication autocomplete work?

As you type a medication name, PillPal suggests matches so you can add medications quickly and accurately. You can always edit the name and dosage details by hand.

How does drug interaction checking work?

PillPal checks your medications against an on-device reference of common interactions whenever you add a new medication. You'll see a clear banner if a potential interaction is detected. This reference is educational only and is not a substitute for your pharmacist or doctor.

What should I do if I see an interaction warning?

Interaction warnings are informational. Consult your doctor or pharmacist before making any changes to your medications. The app shows the severity level and provides details about the interaction.

Is the drug interaction database complete?

The reference covers many common interactions but is not exhaustive. Always verify with your healthcare provider and pharmacist. PillPal is a reminder tool, not a replacement for medical advice.

How do I share my medication schedule with a caregiver?

Go to Settings > Caregiver Sharing > Add Caregiver. Enter their email or phone number and they'll receive an invitation. Once accepted, they can view your medication schedule and receive missed dose alerts.

What can caregivers see?

Caregivers can see:

• Your medication list and schedules
• Dose status (taken, skipped, missed)
• Adherence statistics

They cannot modify your medications or settings.

How do I remove a caregiver?

Go to Settings > Caregiver Sharing, swipe left on the caregiver's name, and tap Remove. They will immediately lose access to your medication data.

What are achievements?

Achievements are badges you earn for consistent medication taking, including streak milestones, perfect weeks, and other accomplishments. View them in the History tab.

How do streaks work?

Your streak counts consecutive days with 100% adherence. Take all scheduled medications on time to build your streak. Missing or skipping a dose resets your streak to zero.

Can I disable achievement notifications?

Yes! Go to Settings > Notifications > Achievement Alerts to toggle them off. Your achievements are still earned and saved.

How do I log a side effect?

Tap the + button and select "Log Side Effect" or go to a medication's detail page and tap "Side Effects". Select symptoms, rate severity, and add notes. The app will help identify patterns over time.

Can I share side effect reports with my doctor?

Yes! Export a PDF report from Settings > Export Data > Side Effect Report. This includes all logged symptoms with dates, severity, and correlations with specific medications.

What is the Emergency Medical Card?

The Emergency Medical Card is a summary of your medications, allergies, and emergency contacts. First responders can access this information in an emergency.

How do I create an Emergency Card?

Go to Settings > Emergency Card > Generate. Fill in your emergency contacts and any allergies. You can print it, save as PDF, or add to Apple Wallet.

How do I track my medication supply?

When adding or editing a medication, enter the current pill count and pills per dose. PillPal calculates when you'll run out and sends refill reminders before you're empty.

Can I store my pharmacy details?

Yes. You can save your pharmacy's name and phone number alongside your prescription information so everything you need for a refill is in one place.

Can I store my prescription numbers?

Yes! In each medication's detail page, tap "Prescription Info" to store your Rx number, pharmacy, and prescribing doctor.

Why am I not receiving notifications?

Check the following:

• Open Settings > PillPal > Notifications and ensure they're enabled
• Check your Focus mode settings - PillPal can be configured as an allowed app
• In PillPal Settings, verify "Enable Reminders" is on
• Check that your medication has an active schedule
• For critical medications, enable time-sensitive notifications

Can I snooze a reminder?

Yes! When you receive a notification, tap "Snooze" to be reminded again in 10 minutes (customizable in Settings). You can also snooze from the Apple Watch, Dynamic Island, or widgets.

What are Focus Filters?

Focus Filters let you customize which medications show reminders in different Focus modes (Work, Sleep, etc.). Go to Settings > Focus > Choose Focus > PillPal to configure.

How do Live Activities work?

Live Activities show your next dose on the Lock Screen and Dynamic Island. They appear when a dose is due soon and dismiss when you take it. Enable in Settings > Live Activities.

How do I add PillPal widgets?

Long-press on your Home Screen > tap + > search for PillPal > choose a widget size and tap Add Widget. Works on Home Screen, Lock Screen, and StandBy mode.

Can I mark doses as taken from widgets?

Yes! On iOS 17+, our interactive widgets let you tap to mark doses as taken directly from your Home Screen or Lock Screen.

How do I add PillPal to Control Center?

On iOS 18+, open Control Center, tap Edit, and add PillPal controls. You can add Quick Log, Adherence Status, or Snooze All controls.

How do I get PillPal on my Apple Watch?

The watch app installs automatically with PillPal. Check your Watch app on iPhone > My Watch > PillPal and ensure "Show App on Apple Watch" is enabled.

Can I log doses from my Apple Watch?

Yes! Open PillPal on your watch to see today's doses. Tap on a dose to mark it as taken, skipped, or snoozed. You can also use the Digital Crown to browse medications.

How do I add watch complications?

Long-press your watch face > Tap Edit > Select a complication slot > Choose PillPal. We offer circular, rectangular, and corner complications.

Can I track medications for family members?

Yes! Create a profile for each family member. Go to Settings > Profiles > Add Profile. Each profile has its own medications, reminders, and history.

How do I switch between profiles?

Tap the profile icon in the top corner of the Today view, or go to Settings > Profiles and select the profile you want to view.

Does PillPal support light and dark mode?

Yes. PillPal follows your system setting automatically and looks great in both light and dark mode.

Can I reduce animations?

Yes! PillPal respects your system's Reduce Motion setting. You can also toggle animations off in Settings > Accessibility.

How do I sync between devices?

Enable iCloud sync in PillPal Settings. Make sure you're signed into the same iCloud account on all devices and have enough iCloud storage.

Is my data backed up?

With iCloud sync enabled, your data is automatically backed up to iCloud. You can also manually export your data as CSV or PDF from Settings > Export Data.

How do I transfer data to a new phone?

If iCloud sync is enabled, simply install PillPal on your new device and sign in with the same iCloud account. Your data will sync automatically.

What's included with PillPal?

Every plan unlocks the entire app, including:

• Unlimited medications and profiles
• On-device drug interaction reference
• Read-only caregiver sharing
• Honest adherence tracking and insights
• Side effect and mood journal
• Emergency medical card
• Refill tracking and supply alerts
• Apple Watch app
• Widgets, Live Activities, and Control Center support
• Achievements and streaks
• Optional iCloud sync

How much does PillPal cost?

There are three options, and each one unlocks the entire app:

• Monthly: $2.99 per month, with a 7 day free trial
• Yearly: $19.99 per year, with a 7 day free trial (save 44% versus monthly)
• Lifetime: $49.99 one time, no trial

The monthly and yearly plans are auto-renewable subscriptions and renew unless cancelled at least 24 hours before the end of the current period. The lifetime option is a one-time purchase that never renews.

How do I restore my purchase?

Go to Settings > Subscription > Restore Purchases. Make sure you're signed into the Apple ID used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to device Settings > your name > Subscriptions > PillPal > Cancel Subscription.

Is my health data secure?

Yes! Your data is stored locally on your device and encrypted. iCloud sync uses Apple's end-to-end encryption. We never see or collect your health data.

Does PillPal track which medications I add?

No. Everything happens on your device. PillPal has no analytics and no tracking, so we never see which medications you add.

How do I delete all my data?

Go to Settings > Clear All Data. This permanently deletes all medications, profiles, and history from your device. If iCloud sync is enabled, also delete from iCloud in device settings.

Does PillPal support VoiceOver?

Yes! PillPal is fully accessible with VoiceOver. All interactive elements have descriptive labels and the app supports full keyboard navigation.

Can I increase the text size?

PillPal supports Dynamic Type. Increase text size in iOS Settings > Accessibility > Display & Text Size > Larger Text.

Is there a high contrast mode?

Yes. PillPal respects the system Increase Contrast setting for improved visibility.

The app is crashing. What should I do?

Try these steps:

• Force quit and reopen the app
• Restart your device
• Check for app updates in the App Store
• Update to the latest iOS version
• If issues persist, contact support@duttlabs.app

My data isn't syncing between devices.

Check the following:

• iCloud sync is enabled in PillPal Settings on all devices
• You're signed into the same iCloud account
• You have available iCloud storage
• iCloud Drive is enabled in iOS Settings
• Try toggling iCloud sync off and on

Widget shows old information.

Widgets update periodically to save battery. Try these steps:

• Remove and re-add the widget
• Open the PillPal app (this forces a widget refresh)
• Restart your device